FAQs

AnimeNGold is dedicated to creating the best high quality anime jewelry using high quality materials. I strive to provide & to keep every single one of my customers satisfied when ordering with me. If you don’t see an answer to a question you have in mind feel free to contact me at info@animengold.com or send me a DM via instagram for a faster response.

 

PLACING/REQUESTING A CUSTOM ORDER.

This is my first time ordering custom jewelry / a custom order.

When ordering a custom anime pendant I can’t get started on the order unless half the deposit (or full) has been paid. We start off by asking what you’d like to get done so we’ll need for you to provide us with the image of the character you’d like done. If you don’t have an image of what you’d like to order, you can leave it to my design team at AnimeNGold to handle it for a fee.

After you’ve settled on the idea for your custom order, I then work on the design & engrave the design onto a pendant. Before engraving we make sure that the gold/silver meets our standard of quality. After the order is engraved we then ship out your order as soon as possible.

 

WHAT IS THE TURNAROUND TIME FOR CUSTOM ORDERS?

The usual turnaround time on an order may depend on the details of your order due to working on the design first & depending on how many orders are ahead of you. Normally my turnaround time is 2 weeks but after being packed with orders during holidays or when I receive tons of orders after opening commissions, my turnaround could come out to 3-4 weeks! (NOT INCLUDING WEEKENDS)

 

HOW BIG & HEAVY ARE THE PENDANTS?

Normally all orders come out around an inch and a half big & could weight approximately from 6-8 grams of gold. I can make them bigger and much heavier especially if they’re 3D orders. However I do charge extra depending on the weight of the gold, design, & labor.

 

SHIPPING INFORMATION 

Are most items in stock & ready for shipping?

Every item is made to order. It may take my team 7-21 days to create your piece before having it shipped out to you. Please note that turnaround time may be drastically higher during holiday seasons.

When can I expect my order to arrive?

After your order is ready, shipping will take 2-3 business days if located inside the U.S. Outside U.S orders may take 7-21 business days (may be longer due to Covid & holidays).

How much is shipping?

For U.S orders shipping costs $20 & all international orders we charge $69 for shipping to the cost of your order. We add insurance to your shipping plus signature is strictly required on day of delivery.

RETURNS & EXCHANGES

If I don’t like my order from AnimeNGold, can I get a refund?

It may depend on the case, you may or may not be eligible for a refund. Please read below & understand our “Returns & Exchange” policy before placing an order.

RETURN POLICY

All orders made through the website or via instagram DM are all considered as a custom order, made as requested by “customer” (YOU)

Please read carefully before making a purchase. Every order made is considered a custom order made requested by you. We are not required to provide you a refund if you’ve change your mind about an order for any reason. Each order may take weeks to get done from start to finish. It will depend on the details your order may have. We will not refund for "buyer's remorse". Absolutely no refunds on custom engraved merchandise, custom made jewelry, grills or any custom designed work. Items thought to be damaged or defective must be returned at the customers' expenses and the validity of all claims will be decided by AnimeNGold. If the received order was faulty or damaged, we will properly meet obligations under the applicable laws.

 

Returns may be accepted within 10 days from the received date for an exchange. Shipping fee is non-refundable, unless you received damaged, defective, or wrong item(s). Returns must be unworn, unaltered, and come in original package and must be approved. Please read and understand the full Refund Policy before continuing with your order.

HOW TO RETURN AN ORDER?

Please package the item you are returning in its normal packaging. You are responsible for the shipping label. Once you’ve shipped out the package please allow 2-3 weeks from the return shipped date for us to receive and process the item.

RE: RETURNS

ANG / JESUS VARELA

4913 Hirsch Rd

Houston, TX 77026

United States